What is Ispirare’s Shipping Policy?

Our commitment at Ispirare is to deliver products to our customers in impeccable condition and as swiftly as possible. Additionally, for all purchases of ₹999 or more, we provide free doorstep delivery. A shipping charge of ₹100 will be applicable to all orders. In the event of order cancellation (prior to shipment from our warehouse) or if the order is lost or undelivered to your specified location, we will refund the amount, including any paid shipping charges.

How Can I Verify the Status of My Order?

Upon placing an order, you will receive an order confirmation email and SMS containing the tracking number to check the order status. To ensure accurate communication, kindly provide the correct contact details. If confirmation notifications are not received, please contact us at support@ispirarebypr.com.

How Can I Confirm if Ispirare Delivers to My PIN Code?

To determine if Ispirare delivers to your PIN Code, utilize the courier serviceability tool on the payment page. Click on “Check Delivery Options” and enter your area PIN code to obtain information about standard order delivery times for the selected products. The list of serviced PIN codes is regularly updated, so check back if your PIN code is not currently serviced.

Why Is the COD Option Unavailable in My Location?

The availability of Cash on Delivery (COD) depends on our courier partner’s ability to accept cash at the time of delivery in your location. There may be limitations on the payable cash amounts based on the destination, and if your order value exceeds the specified limit, COD may not be available.

How Are Ispirare Orders Delivered?

All orders placed on Ispirare are dispatched through multiple courier partners based on their serviceability, and we continuously update our courier options. It might take up to 7 to 10 days to get your order delivered.

How Can I Expedite My Order Delivery?

Currently, we do not offer services to expedite order delivery. If such services become available in the future, and your area is serviceable, you will receive communication from us.

I received a Partial Item/Partial Order or an Unintact/Void Packet. What Should I Do?

For pilferage concerns, please contact us within 24 hours of delivery, and kindly observe the following:

1. Do not use the item for which the claim is raised.

2. Provide information such as a short description of the case and snapshots of the packet and other boxes (if any, covering the sides that appear tampered/damaged).

3. Refunds for prepaid/Cash on Delivery orders will be processed after the investigation.

Refund may not be applicable if you fall into any of the scenarios below:

1. Failure to provide adequate information about the case.

2. Failure to provide snapshots of the packet and box (if any).

3. Pilferage claims must be made on the same day of delivery.

4. Retain the packaging for at least 3-4 days post-delivery, as we may need to pick it up for investigation.

5. Use of the item for which the claim has been raised.

6. Return option for missing components in multi-component items is provided based on serviceability and product type.